Troubleshooting Guide

Troubleshooting Guide

EasyBlog is designed to work out of the box without requiring any changes or hacks. However, at times it could have some compatibility issues or problems as we are dealing with many different platforms and environments. The following guide should be taken prior to posting a new ticket as you might be able to rectify the issues yourself.

Installation Issues

If you're getting errors during the installation of EasyBlog, it is most likely that you hit the 2MB limit marker in PHP. By default, when PHP is installed on the server, it has a default upload limit of 2MB and unless if your hosting provider has changed the value, you will most likely hit errors when you're trying to install EasyBlog on your site.

Solution 1

• Proceed with the manual installation from directory method as outlined in Installing from directory.

• Contact your hosting provider to increase the upload_max_filesize value in the php.ini file to at least 8MB or higher. This would also resolve most issues with your photo uploads or any uploads that uses PHP scripts.

• You should also can ask your hosting provide to increase the following settings value in the php.ini.
  post_max_size = 8M
memory_limit = 128M
max_execution_time = 120

If all of the above does not work for you, please log a ticket via our forums and provide us with the Joomla backend and FTP access.

Solution 2

This is a more technical approach to check what is causing the installation to hang on a certain step.
Open the browser's development console, click the network tab, then start the installation. When the installation hangs, click the process that hits the error, then click preview/response tab to find the error message.

If this step is too technical or if you still cannot identify the error, no worries. You may request our assistance via our forums.

Turning on Error reporting

If you ever encounter a blank page issue, quite often it could be caused by 3rd party modules or plugins that were installed on the site. The quickest way to identify this is by switching on the Error Reporting in Joomla so that you could see which modules or plugins are conflicting.

Solution

To set error reporting in Joomla, proceed to Global Configuration > Server and set the Error Reporting level to Maximum.

Operation Issues

If you experience issues with certain operations like uploading images or saving/publishing posts, one of the many possibilities this happens is due to certain functions disabled on the server.

Solution

Check EasyBlog's system requirements and make sure the stated PHP elements are enabled on your server.

If you're able to identify the root of the issue and rectify it, Congratulations. Otherwise, you could create a ticket to us at our Forums

Trial by template switching

Another great way to narrow down issues is to check whether it only occurs on a certain template. To do this, try changing the site's template or page template(if the page involved is using a different template), refresh the page and see if the issue still occur. For example, you can change the template to Joomla's default template like Protostar or Cassiopeia.