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Documentation

IMPORTANT

This is the outdated SI-documentation which will be adapted soon. A huge part may be obsolete!

Common Installation Issues


This documentation may or may not work for everyone due to the vast variety of hosting setup and configuration. Nevertheless, we have compiled a list of known common issue that users encounter here to assist you with issues related to installation.

Unable to Create Directory

Should you face the following errors while uploading the installer through Extension Manager:

JFolfer::create: Could not create directory
Unable to create destination

Here are the known solutions to this issue:

  1. Check if the file/folder permission are all Writable. You can view the permission under System > System Information. Please ensure that all of the folders listed are made writable.
  2. Ensure that the Temporary Path is pointing to the correct folder. You can find this settings under the Global Configuration of your Joomla site.
  3. There are instances where your disk usage is close to 90% and some hosting providers prevents you from writing additional data on the disk.

EasyBlog Installation Hangs at 45%

EasyBlog update hangs at 45% during Initializing Post Clean Up.

Here are the known solutions to this issue.

  1. This might happen due to timeout issue during installation. To confirm this issue, please:
    a. Enable Error Reporting to maximum.
    b. Open browser console; re-install EasyBlog and let it run until 45%. If this issue persist, it will shows an error message of Hitting Memory Limit

  2. If this issue persist, please open your PHPMYADMIN and view this table #__easyblog_acl_group. This table will have a lot of records. e.g more than 100000 records. Run this SQL command into your PHPMYADMIN to see the total records.

    SELECT COUNT(1) FROM `#__easyblog_acl_group`;

    Important

    If this table doesn't reflect this situation, DO NOT CONTINUE. Please refer to our support team to assist you on this issue. It could be other issues that resulted in hitting the memory limit error.*

  3. If this situation does not reflect on your site, firstly, please backup your existing database as a precaution step.

  4. Next, run this SQL command into your PHPMYADMIN.

    Note

    This SQL command will remove all rows from the table. This operation cannot be rolled back so please be extra careful. 
    TRUNCATE TABLE `#__easyblog_acl_group`;

  5. After you have truncated this table, you may try to re-install EasyBlog on your site. If this issue persist, please contact our support team to assist you on this issue.

  6. You should be able to re-install EasyBlog successfully on your site.

Your domain is not listed in your license to utilize our installer API over the network.

This might happen due to the usage of the launcher package on unregistered domain.

Here are the known solutions to this issue.

  1. You must register your domain before downloading the Launcher Installer from your Dashboard.
  2. If the registered domain was misspelled or you have updated your domain, please submit a ticket on our forum and we'll assist you from there.
  3. If you're installing EasyBlog on a development site, please do install EasyBlog using Full Installer which can be located on your Dashboard.

You may still proceed with the installation on unsupported domains by downloading the full installer package from your dashboard area.