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#94 can’t create avatar

Posted in ‘EasySocial’
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Latest post by CreativeGraphics Support on Tuesday, 20 January 2026 21:47 UTC

BGDN

greetings,

I've noticed I can't create avatar from an image uploaded ... could you please take a look ... thank you

hi there, Pascal .. how easy is to upgrade the existing ES and EB ED ... with your rebuild versions ?! ... it takes all existing setting from them and all posts and everithing allready exists ?! 

CreativeGraphics Support

here is the call stack of the error that happens with the avatar upload:

open_basedir.png

This is happening in the Amazon S3 storage adapter during avatar creation. The AWS S3 library is trying to traverse to a parent directory (..) which open_basedir blocks.

You have various possibilities to solve this: 

  1. Adjust open_basedir settings in PHP config: Add the parent directory or disable it. 
  2. If you use cPanel/Plesk: there is usually a PHP settings option to modify open_basedir
  3. You could change the storage location for avatars to "local" instead of S3
  4. You could check if you can add a .htaccess option: php_admin_value open_basedir none / only works if server allows it

I switched storage location for photos and avatars to "local" to test and it works as expected.

storage-avatar.png

Please adjust open_basedir settings.

BGDN

ok, I'll adjust open_basedir settings ... 👍

hi there, Pascal .. how easy is to upgrade the existing ES and EB ED ... with your rebuild versions ?! ... it takes all existing setting from them and all posts and everithing allready exists ?! 

CreativeGraphics Support

good, will work. I close this ticket.

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