greetings,
I've noticed I can't create avatar from an image uploaded ... could you please take a look ... thank you
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Latest post by CreativeGraphics Support on Tuesday, 20 January 2026 21:47 UTC
greetings,
I've noticed I can't create avatar from an image uploaded ... could you please take a look ... thank you
here is the call stack of the error that happens with the avatar upload:

This is happening in the Amazon S3 storage adapter during avatar creation. The AWS S3 library is trying to traverse to a parent directory (..) which open_basedir blocks.
You have various possibilities to solve this:
I switched storage location for photos and avatars to "local" to test and it works as expected.
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Please adjust open_basedir settings.
ok, I'll adjust open_basedir settings ... 👍
good, will work. I close this ticket.