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#40 Converse Kit: It is not possible to send a chat message

Posted in ‘EasySocial’
This is a public ticket

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Latest post by CreativeGraphics Support on Thursday, 11 December 2025 11:23 UTC

Kulturforum
Hello Pascal,
we have enabled the embedded Converse Kit.
Unfortunately it is not possible to send any chat message.
Scenario 1: Clicking on send button ....nothing happens and text remains in chat field
Scenario 2: Return on keyboard ......text disappears and chat field is empty .....nothing on top screen that shows that message has been sent
 
We have latest EasySocial release on a Joomla 6.0.1 site.
In addition ....I am using an iMac with latest MacOS ....I have enabled the sound in the ConverseKit plugin ....but there is no sound at all.
 
Best regards
Markus

CreativeGraphics Support

Hi Markus

In my test-environment, it works like a charm.

conversekit.png

I will check on your site.

CreativeGraphics Support

Hi Markus

I have inspected your source code and saw that a plugin/instance of JomSocial is running at the same time than EasySocial:

<script src="https://creative-graphics.ch/plugins/system/jomsocial.system/pc_includes/ajax_1.5.pack.js"></script>

These potentially interfere, the two (JomSocial/EasySocial) should not run at the same time. 

While loading index.php, i see an error 500 with the following:

message: "Call to a member function getWebAssetManager() on null"

In my test-environment with activated MFA (multifactor authentication), ConversKit works without flaws/errors.

Please deactivate the ajax_1.5.pack.js JomSocial Plugin and retest.

Thank you very much and best regards,
Pascal

CreativeGraphics Support

Please replace the file "user.php" in [ROOT]/administrator/components/com_easysocial/includes/user/user.php with the attached one and we will retest.

Thank you very much in advance.

Best regards,
Pascal

This is by the way included in the EasySocial version 1.4.1 ๐Ÿ˜

CreativeGraphics Support

I have thoroughly revisioned the ConverseKit logic and changed the architecture on what the missing sound feature was concerned. 
Please find the new ConverseKit version 1.1 in your downloads. 

Remember: Sound only plays, if the conversation-window is minimized and new messages arrive. 
It doesn't play while window is open or messages are sent. I did not change that logic as there can be also too much sound ๐Ÿ˜Ž
I tested this successfully on Firefox, Opera, Edge and Chrome.

Please give me temporary backend access to your testsite in order to find out which plugin blocks the normal feature behaviour of chats in your Joomla 6 installation.

Cheers, Pascal

CreativeGraphics Support

Short clip of my test run with just hitting enter and the sounds (fixed).

Kulturforum
Hello Pascal,
thanks so much for all your efforts and testing.
I have replaced the user.php and installed the plg_system_conversekit_BGv1.1_joomla.zip and tested another time - but I cannot submit any chat message.
I have then switched to our second test environment called https://beta.freiburg.biz which is still a Joomla 5.4.1 environment and I have completely de-installed the JomSocial component and all modules/plugins entirely - but this does not make any difference. I cannot submit a chat message.
I have now even tested on a complete independent different site and test installation (https://joomla6.kulturforum-freiburg.info) but situation is exactly the same.
We are obviously using quite a number of components ...so maybe there is somewhere still a conflict......seems to be a tricky one ;-)
Regards
Markus

CreativeGraphics Support

Everything works as intended. 

test-chat.png

You had an additional app from the StackIdeas directory installed, named InviteX for EasySocial.

invitex.png

This app is not included in our installer and uses deprecated authentication methods that are not compatible with Joomla 5/6.
After uninstalling / deactivating this app, everything worked as intended ๐Ÿ˜Š

If you urgently need this app, send it to me and I will check if we can make it compatible.

Have a nice evening. 

Best regards, 
Pascal

Kulturforum
Hello Pascal,
thanks so much for the support ....you catched it !
I have deinstalled the component on our other Joomla 6.0.1 site and now ConverseKit is working fine.
So far we are not using InviteX on our city portal - so we can skip it for the time being.
Maybe at a later stage.....I will then come back to you ;-) 
 
That means we can close this ticket ;-)
 
Cheers
Markus

CreativeGraphics Support

๐Ÿ‘๐Ÿป

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